Request a quote in Grand Rapids
Tell us what your tile job looks like and we will tell you what it takes. Call or send a message with a photo of the room, and we will get you a real answer on scope, materials, and when our crew can start in your part of Grand Rapids.
You reach our crew, not a call center. No pressure, no hard sell, and no charge to come out and look at the work with you.
What happens when you reach us
The first call is short and practical. We ask what room it is, what is there now, and what you want when it is done. A shower that leaks and a kitchen wall waiting on a backsplash are two very different jobs, so we sort that out early. Then come the questions that shape the price. How big is the space, roughly. Is the tile already bought or still on your list. Is there water damage you know about, or a soft spot in the floor. Is anyone living in the house during the work. We are not trying to close you on the phone. We are trying to figure out whether we are the right crew for it and how long the job will take. If the answer is that another trade should go first, we tell you that on the call.
It helps to have a few things ready before you dial. Photos are the big one. A wide shot of the room, a close shot of the trouble spot, and one of the floor where the tile will meet the doorway tell us more than ten minutes of talking. Rough measurements help too, even paced off in steps. If you have a tile picked out, have the name and the size handy, since a large piece and a small mosaic change both the prep and the labor. Old homes near Heritage Hill often have a story attached, so tell us what you know about past repairs. If there was a leak, when did it start. If a wall got patched, who did it. None of it has to be exact. It just saves a trip and gets you a tighter number faster.
After the call we set a time to come out and look, usually within a few days. That visit runs about half an hour for a single room. We measure, check the floor for flex, look behind what we can, and talk through the layout with you standing in the space where it will live. Then you get a written scope by email. It lists what we remove, what we build, the materials the job needs, and the sequence we will follow. If the job needs a plumber or an electrician, that shows up in the scope too, with who is handling the call. When you are ready to move forward, we lock a start date and put it on the schedule. You get a reminder as the date gets close, and you get a heads up if anything on our end shifts.
Scheduling is where honesty pays off. Showers and bathroom work book further out than a backsplash, and the spring and fall runs are the busiest around here. We will tell you the real window rather than a hopeful one. Access matters on the day we start. We need a place to park a truck and set a wet saw, a door we can carry material through, and a spot for the debris. On narrow streets near Eastown or the West Side, that takes a little planning, and in winter we need the drive cleared before the crew arrives. If you work from home, tell us your call schedule and we will fit the loud cuts around it. Pets get their own plan, because an open door and a curious dog do not mix on a work day.
During the job you will not be guessing at progress. One crew stays with your project, so the same faces come back each morning and nobody hands your bathroom off halfway through. We text photos as the waterproofing goes in and again when the tile starts, since most of the important work gets buried before you would ever see it. If we open a wall and find something unexpected, like a rotted sill under a window or an old drain that is failing, you get a call that day with what we found, what it changes, and what it costs before we touch it. Nothing gets added to the bill without your yes. At the end we walk the room together and make a list, then we fix everything on it before we call it finished.
Aftercare is simple and we would rather be straight about it. Grout needs time before heavy use, and we tell you how long to wait before the first shower. Natural stone wants sealing on a schedule and a cleaner that will not eat the finish, so we leave you with instructions instead of hoping you look it up. Silicone at the corners and along the tub is a wear item in any house, and after several Michigan winters it can pull or discolor, which is normal and easy to redo. If a joint ever looks off or something does not sit right, call us. We come back and look at our own work. That is not a sales line, it is just how a local crew has to operate when the neighbors talk to each other.